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Go to the shopFrequently asked questions
Have questions about shopping with KOII? We’ve compiled answers to some of the most common queries regarding orders, payments, shipping, returns, and product details. Our goal is to make your shopping experience smooth, transparent, and hassle-free. If you cannot find the answer you are looking for, feel free to reach out to our support team and we will be happy to assist you.
What payment methods are accepted on KOII?
We accept secure online payments through trusted payment gateways. All orders must be prepaid, and processing begins only after the full payment is successfully received. This ensures a smooth and timely production and delivery process.
Do you offer free shipping?
Yes, KOII offers free shipping across India on all orders. For international orders, a shipping fee may apply depending on the destination and shipping partner
Can I cancel my order after placing it?
Since most of our products are made to order, cancellations are generally not accepted. However, if you have placed an order by mistake, you may contact our support team within 24 hours of placing the order to request a correction.
What is the return policy for KOII products?
KOII accepts returns within 15 days from the date of delivery. The product must be unused, in its original condition, and returned with all tags and packaging intact to be eligible for a return.
Can I cancel my order after placing it?
Orders can only be cancelled before they are processed or shipped. If you wish to cancel your order, please contact our support team as soon as possible after placing the order.
Why might the product color look slightly different from the images?
Product colours may appear slightly different due to lighting during photography, screen resolution, and display settings on different devices. However, we strive to ensure that product images represent the items as accurately as possible.
