Shipping Policy

Thank you for choosing KOII! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below to understand how we process and deliver your orders.

Order Processing Time

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• During peak seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Methods

• KOII partners with trusted courier and logistics providers to ensure safe and timely delivery.
• Free shipping is available across India for all orders.
• Shipping methods may vary depending on the delivery location and product availability.

Shipping Destinations

• International shipping is currently not available. We currently deliver only within India. International shipping will be introduced in the future.
• We do not ship to P.O. Boxes or restricted delivery locations where courier services are unavailable.

Estimated Delivery Time

• Estimated delivery timelines will be shown during checkout.
• Delivery times may vary based on shipping location, courier partner, weather conditions, regional restrictions, or other unforeseen circumstances.
• Delivery timelines are estimates and not guaranteed.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking details.
• You can track your order using the tracking link provided or through the courier partner’s website.

Shipping Charges

Free shipping is available across India for all orders.

Order Modifications & Address Changes

• Once an order has been placed, changes to the shipping address or order details may not be possible.
• Customers are advised to carefully review all order and address details before completing the checkout process.

Lost or Damaged Packages

• If your order is lost or arrives in a damaged condition, please contact us immediately.
• KOII will coordinate with the courier partner to investigate and assist with resolution as per applicable policies.
• Customers are advised not to accept delivery if the package appears tampered with or damaged.

Contact Us

For any questions or assistance regarding shipping, please contact:

Brand Name: KOII
Email: sales@koii.in
Phone: 9060289999

Address:
Building No./Flat No.: 18D
Pallipalayam Sankari Road
Back Side to IOC Bunk
Pallipalayam
Namakkal District
Tamil Nadu – 638006
India