Shipping Policy

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Home Shipping Policy

Shipping Policy

Thank you for choosing KOII! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below to understand how we process and deliver your orders.

Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.
During peak seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Methods

KOII partners with trusted courier and logistics providers to ensure safe and timely delivery.
Available shipping options and applicable charges will be displayed at checkout.
Shipping methods may vary depending on the delivery location and product availability.

Shipping Destinations

Currently, KOII ships across India only.
We do not ship to P.O. Boxes or restricted delivery locations where courier services are unavailable.

Estimated Delivery Time

Estimated delivery timelines will be shown during checkout.
Delivery times may vary based on:

Shipping location
Courier partner
Weather conditions, regional restrictions, or other unforeseen circumstances

Delivery timelines are estimates and not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking details.
You can track your order using the tracking link provided or through the courier partner’s website.

Shipping Charges

Shipping charges are calculated based on the delivery location, package weight, and order value.
The final shipping fee will be displayed at checkout before order confirmation.

Customs & Duties

As KOII currently ships within India, no customs duties apply.
For any future international shipping, applicable customs duties, taxes, or charges shall be borne by the customer.

Order Modifications & Address Changes

Once an order has been placed, changes to the shipping address or order details may not be possible.
Customers are advised to carefully review all order and address details before completing the checkout process.

Lost or Damaged Packages

If your order is lost or arrives in a damaged condition, please contact us immediately.
KOII will coordinate with the courier partner to investigate and assist with resolution as per applicable policies.
Customers are advised not to accept delivery if the package appears tampered with or damaged.